W.A. Portman Ltd.
Thank you for shopping with us!
Satisfaction Guaranteed - We've built our products to last. If the quality of our product falls below your expectation, contact us and we'll make things right for you.
If you’re not happy with your item(s) purchased please reach out to us we will fix that!
To complete your return, we require proof of purchase.
Returns, Refunds, and Exchanges
Once your return is received, we will send you an email to notify you that we have received your returned item.
When you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 Business days.
*RETURN TIMEFRAME IS LIMITED TO ONE YEAR FROM DATE OF PRODUCT ARRIVAL.*
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
To return your product, you should mail your product to: W.A. Portman, Inc., 7830 Byron Drive, Suite 10, Riviera Beach FL 33404, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.